SHIPPING & RETURNS
Domestic Shipping Policy
Shipment processing time
All orders are processed within 3 business days.
We do not deliver on weekends or public holidays. In case we are experiencing a high volume of orders, there may be an delay of up to 3 additional working days of which you can expect ane an email from us to confirm this.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
We offer a standard rate of £7.99 for each shipment, dispatched via Parcelforce or DPD. For trade orders over £499 we offer a free delivery service.
*Add any disclaimers related to shipping services you offer, shipping location limitations, and if delivery delays may occur.
Shipment confirmation and order tracking
Once we process your order you shall receive a shipment confirmation and tracking number.
Customs, duties, and taxes
Astute Commodities Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
Astute Commodities Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
Add information on what countries you ship to outside your home country.
We only accept returns if the product has not been opened and seal is in tact. All items must be in a resellabe condition. We accept returns within 14 days of purchase. If you wish to return your item, please use the contact us page found at the footer of the website. You, the buyer is responsible for the cost of shipping your return. Customers can expect to see a full refund within 7 days of your return received at our warehouse.